Dollywood Foods Intern

Job Summary

The intern will support the successful operation of a food service location along with administrative duties within Dollywood Theme Park.  In turn, intern will satisfactorily complete individual program requirements to satisfy college/university credit and/or course study requirements if needed. The Dollywood Company will provide the intern:

• The opportunity to complete course credit for the term of the internship
• Practical experience within a fast paced and every changing work environment
• Opportunity to apply theory with practice

Summary of Major Duties and Responsibilities

These responsibilities are to be conducted in a manner consistent with the mission and values of The Dollywood Company.

• Attend weekly intern meetings to discuss jobs of the week and learn about the different functions of a theme park.
• Responsible for prompt attention to a wide variety of tasks within food services.
• Take orders, serving, preparing, and storing high quality food, measuring ingredients, understanding time and temperature tables to record information, answering guest questions about menu items and pricing, and proper cash handling procedures when applicable.
• Stock and organize the kitchen, food lines, food bars, work areas and eating areas ensuring the proper pulling, delivery, rotation, and storage of product.
• Provide prompt, courteous attention to guest orders while serving and/or preparing high quality food for our guests’ enjoyment.
• Provide prompt attention in correctly filling supply orders received by verbal, radio transmission and written orders.
• Filling orders for stock and organizing work area, proper pulling, delivery, rotation, and storage of product, recording information, and answering guest questions regarding menu items and pricing.
• Maintain cleanliness in all work areas while moving throughout the Park.
• Prepare and serve food that complies with expected Dollywood quality, quantity, and presentation and state health code requirements.
• Maintain cleanliness of any surfaces used for eating on or serving food from, washing dishes, maintaining proper sanitation, cleanliness of general area, scrubbing, sweeping, mopping, trash removal, etc.
• Greet each guest with a cordially, treating each guest as an individual.
• Provide continuous service and attention to details, ensuring Guest satisfaction.
• Suggestively sell to Guest and thank them for coming.
• Willing to work at different locations on Park.
• Be able to answer guest questions concerning Park layout and menu item availability.
• Understand and practice safe food handling at all times, following Sevier County regulations and ServSafe guidelines.
• Be compliant with all safety standards within Sevier County relating to personal safety and the safety of fellow hosts and guests.
• Follow all procedures/standards affecting Foods financial standing such as portion control, suggestive selling, clocking in/out properly, and completion of tasks in a timely and accurate manner.
• Understand and follow all Start Fresh procedures.
• Learn and memorize 4-Critical Safety Standards.

Management reserves the right to change and/or add to these duties at any time.

• Employees may be required to be 18 years of age to operate some equipment.
• At least 6 months of previous foods experience preferred.
• At least 6 months of previous customer service preferred.
• Basic computer skills required.
• Must be able to pass a pre-employment drug screen.