Culinary Services Host

• Responsible for prompt attention to a wide variety of tasks within Culinary Services
• Take orders, serving, preparing, and storing high quality food, measuring ingredients, understanding time and temperature tables to record information, answering guest questions about menu items and pricing, and proper cash handling procedures when applicable
• Stock and organize the kitchen, food lines, food bars, work areas and eating areas ensuring the proper pulling, delivery, rotation, and storage of product
• Provide prompt, courteous attention to guest orders while serving and/or preparing high quality food for our guests’ enjoyment

·         Maintain cleanliness in all work areas while moving throughout the Park

·         Prepare and serve food that complies with Dollywood quality, quantity, and presentation

·         Maintain cleanliness/sanitation throughout the location including food contact services, washing dishes, scrubbing, sweeping, mopping, trash removal, etc.

·         Provide courteous service and attention to detail with each and every guest

• Be available and willing to work at different locations across the Dollywood Properties

·         Understand and practice safe food handling at all times, following State, County, and Local regulations as well as ServSafe guidelines

• Follow all procedures/standards affecting Foods financial standing such as portion control, suggestive selling, clocking in/out properly, and completion of tasks in a timely and accurate manner
• Understand and follow all Start Fresh™ procedures
• Learn and understand the Culinary Services Check 5

Management reserves the right to change and/or add to these duties at any time

·         Basic computer skills required

·         Must be able to pass a pre-employment background check and drug screen

·         Must be self-motivated and disciplined

·         Must be able to prioritize and complete work assignments on a timely basis

·         Must maintain strict confidentiality and judgment regarding privileged information

·         Must be willing to constantly improve

·         Must have professional appearance with good personal hygiene

·         Must promote and support a team environment by cooperating and helping co-workers

·         Must adapt to changes easily

·         Must tolerate a fast-paced, hectic environment

·         Must show appreciation to others

·         Must be sensitive to the needs of our Guests and feel empowered to act to meet their needs within company guidelines V.  Essential Functions Necessary To Perform Job Duties ·         Able to display and live out our Lead with Love principles strongly rooted in the Dollywood Company culture by being: patient, kind, trusting, unselfish, truthful, forgiving, and dedicated

• Able to use of PA system and two-way radio
• Able to speak, read and write in English
• Able to smile and make eye contact to make a friendly impression when greeting guests, vendors and other employees
• Must have manual dexterity necessary to complete all job duties
• Able to sit and/or stand for long/short periods
• Able to maintain good personal hygiene
• Able to get along with other employees to work out problems and resolve conflicts
• Able to comprehend instructions and retain information
• Able to maintain dependable work attendance and flexibility with assigned work schedules including any required overtime, evenings, weekends and holidays
• Able to be flexible to handle frequent changes in priorities
• Able to prioritize tasks and complete assignments on time

·         Able to work outdoors

·         Able to wear all PPE as required

• Able to use equipment such as, but not limited to, cash registers, guest ordering systems, grills, fryers, steam kettles, drink machines, dough machines, ovens, warmers, popcorn machines, ice cream machines, knives, slicers, wedgers, rolling carts, carrying trays, tray jacks, dishwashers, bus tubs and carts, dollies, brooms, mops, etc. (Some machinery may require host to be a minimum of 18 years of age for usage)
• Basic math skills necessary to count out change to guests as applicable
• Must be able to lift 30 pounds with or without 2-person lift. 30+ pounds require a 2-person lift
• Must take Start Fresh training, as well as implement all safety aspects of Start Fresh training
• Must be able to work and tolerate temperatures ranging from 0 to 120 degrees
• Must comply with all Health Department, ServSafe, and Company regulations pertaining to safe food handling practices