Attraction Guest Experience Internship – Admissions and Arcade

Job Purpose:  Interns will learn the daily roles within our Admissions and Arcade team.  They will then work closely with the Arcade and Admissions Leadership to work as needed in various areas throughout the day to help the team to deliver the best experience to our guests and to support our staff. Interns will learn what drives the revenue teams and how to best focus on and take care of our guests.

 Our PARC Mission: We strengthen families and communities by creating and operating special places where magical moments become treasured memories.

NASCAR SpeedPark:  PARC Pigeon Forge, LLC, a division of PARC Entertainment, LLC (“PARC”), owns and operates the NASCAR SpeedPark in Sevierville, Tennessee. As an officially licensed attraction of the National Association for Stock Car Racing (“NASCAR”), the park offers exciting side-by-side go-kart racing on eight tracks, together with amusement rides, miniature golf courses, bumper boats, mini-bowling, an arcade and other family-oriented entertainment. Guests enjoy fun-filled family experiences. If you are looking for a fast-paced, fun work environment, NASCAR SpeedPark could be the place for you.

PARC Values: The acronym “PARC” stands for the values of our company: People First, Always Safe, Remember It’s Fun and Commit to Excellence. These values drive the focus of our company; and through our team members we strive to live out our mission each day.

Key Duties and Responsibilities:

• Assist guests in their purchases of tickets and arcade
• Operate POS and cash registers systems.
• Provide excellent guest service and answer guest questions.
• Assist with arcade experience including the operation of virtual reality, redemption experience, being a game attendant or performing regular arcade game cleaning.
• Learn to provide excellent service and support the many functions that go into Admissions and
• Periodically answer guest phone calls learning proper phone etiquette, answer  questions and follow through processes.
• Identify Guest Experience improvement opportunities and develop solutions and training tools.

People First:

• Fully embrace the Company Service Excellence Initiative by demonstrating “people first” actions for all internal and external customers and accepting responsibility for demonstrating empowerment decisions and actions during daily work.
• Adhere to Company ethical requirements, demonstrating the utmost integrity in all professional and personal matters.
• Respond to minor guests concerns in an effective manner looking for win-win solutions whenever possible; report to Department Management and/or MOD all serious guest situations, including any guest who is requesting a refund, angry/yelling/threatening, or alleging safety issues or improper conduct by a team member or guest.
• Promote a Harassment-free workplace by minimizing gossip, treating all team members with respect and reporting inappropriate behavior or conversations that could be considered harassment or discriminatory.
• Assist guests in their admissions, arcade and redemption selections.
• Share rider directions and assist guests with loading and unloading as needed.
• Answer general questions and be helpful, friendly and courteous.
• Welcome and assist Guests to find solutions to their questions and challenges/opportunities.
• Explain requirements in a respectful, positive and proactive manner.
• Share special offers with guests to provide best options.

Always Safe:

• Follow safety guidelines and promote safety
• Perform daily safety inspections and make regular observations for arcade safety.
• Communicate, follow and ensure compliance with safety guidelines.
• Follow safe money-handling processes.
• Report any malfunction or unsafe or suspicious behavior immediately to supervisor.
• Maintain proper cleaning/ sanitizing and organizing procedures.
• Use proper radio etiquette.

Remember its Fun:

• Acknowledge birthdays and special occasions for guests.
• Promote a fun atmosphere
• Be enthusiastic and promote a friendly and fun atmosphere for our team members and guests.
• Promote a mutually supportive, unified, “we are all on the same team” relationship with team members in all department and divisions.

Commit to Excellence:

• Able to prioritize and flexible to work in the area where needed most to ensure the best guest experience
• Ensure that items purchased are recorded, maintain balanced cash drawers and practice consistent, professional cash handling skills.
• Complete necessary documentation of opening and closing, cleaning duties and timekeeping.
• Ensure professional development to enhance work knowledge, skills and abilities.
• Adhere to all company policies, procedures, rules, regulations, standards, guidelines, expectations and requirements.
• Ensure completion of work responsibilities and special projects in accordance with the designated timeframe, as determined by the reporting leader.
• Adhere to Company ethical requirements, demonstrating the utmost integrity in all professional and personal matters.
• Provide reporting leader with feedback, ideas and suggestions on a timely basis.
• Duties as assigned by the supervisor as deemed necessary for park operations.
• Accurate completion of all reports, checklists, forms and other recordkeeping requirements.
• Attend and embrace all company sponsored professional development and training opportunities to enhance work knowledge, skills and abilities.
• Actively identify areas of improvement and work towards positive changes.

SKILLS, REQUIREMENTS, AND QUALIFICATIONS

• Mission Driven – Demonstrated alignment with PARC’s vision, mission and core values: People First, Always Safe, Remember It’s Fun, and Commit to Excellence.
• Relationships - Demonstrated ability to advance PARC's "People First" core value, through the establishment of positive, respectful relationships and working effectively with all internal and external constituencies.
• Required Education- Actively participating in a SEVIER Ready High School Program
• Preferred Experience –  prefer experience in hospitality, retail, foods service, arcade or merchandising with cash-handling experience
• Certification/Licensure – None
• Specific Vision Requirements – Color and peripheral vision, Close vision, distance vision, depth perception, ability to adjust focus

• Special Skills –. Prefer proficiency in use of cash registers and Point of Sales (POS systems) and cash handling procedures. Positive and effective customer service skills. Ability to handle multiple tasks at one time.
• Schedule- Able to work a flexible schedule, including some weekends, evenings and holiday

PHYSICAL DEMANDS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• While performing the duties of this job, the employee is regularly required to sit or stand for long periods of time, walk, use hands or fingers, talk, hear, handle or feel objects, tools or controls; reach with hands and arms, bend, balance, stoop. Occasionally may need to kneel, crouch, crawl, pull, push, and climb stairs or a ladder.
• Extended sitting, standing and walking
• Routinely required to work extended periods of time on a computer with monitor.
• The employee must regularly lift and/or move up to ten pounds, occasionally lift and/or move up to fifty pounds
• The noise level is moderate to loud
• Periodically the employee is exposed to weather conditions prevalent at the time including extreme heat, cold, sun and rain.